Application Support Specialist

Responsible for the support, implementation, and service delivery of Core Banking application and business/branch systems both physical and cloud.

Job Description

Job Description Summary

Responsible for the support, implementation, and service delivery of Core Banking application and business/branch systems both physical and cloud.

Responsibilities:

• Ensure and support availability of Core Banking, Branch, and Payments Systems.
• Act as a single point of contact at all levels of the organization as well as vendors.
• Ensure the business initiatives for various applications are met and problems are resolved.
• Manage overall solution and service delivery of enhancements and projects.
• Responsible for the Service Management in terms of Incident, Problem, and Change, by ensuring that the systems, methodologies, and procedures are in place and followed.
• Manage solutions implementation and rollouts for the Core Banking enhancements.
• Ensure license management on Core Banking applications.
• Implement industry best practices for solution as well as service delivery.
• Identify issues with cost, risk, inter-dependencies, impact on current business activities, and the strategic benefits to be realized.
• Ensure SLA’s are followed and met, through the monitoring and reporting of targets and the undertaking of corrective action where necessary.
• Ensure all projects, small enhancements, and business initiatives are aligned and compliant to establish the Bank’s compliance with the Central Bank.
• Ensure that proper testing occurs for all application changes released into the Core Banking environments.

Education

• Higher Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)