Customer Service Manager

CUSTOMER SERVICE MANAGER
INDUSTRY: FMCG
HR World Limited on behalf of our reputable client we are looking for a Customer Service Manager who will be responsible for providing superb customer service by leading and motivating the customer service team, developing loyalty programs, and creating customer satisfaction goals.

RESPONSIBILITIES;

• Improve customer service experience, create engaged customers, and facilitate organic growth
• Take ownership of customers' issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused toward that mission
• Develop service procedures, policies, and standards
• Keep accurate records and document customer service actions and discussions
• Analyse statistics and compile accurate reports
• Recruit, mentor, and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of the industry’s developments and apply best practices to areas of improvement
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• Control resources and utilize assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities
  
  

REQUIREMENTS;

• BS degree in Business Administration or related fields
• Proven working experience as a Customer Service Manager
• Experience in providing customer service support
• Excellent knowledge of management methods and techniques
• Working knowledge of customer service software, databases, and tools
• Awareness of the industry’s latest technology trends and applications
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
  
  

Interested candidates may send their CVs to recruitment@hrworld.co.tz before 09th May 2023.