Data & Voice Manager

Job Purpose

To manage and coordinate the development, implementation, launch of products through all modes of subscriptions and ensure continue positive, growing revenue stream in all products. Also, manage and ensure a profitable pricing position in comparison to the market.

Core responsibilities

• Define the pricing strategy to ensure product profitability
• Manage Business case accuracy before execution of initiatives
• Manage and initiate implementation of tracking tools for proactive monitoring of product performance and product initiatives 
• Lead in designing and developing Voice and Data offers followed by continuous monitoring and impact analysis
• Manage the execution and communication of all Voice and Data initiatives
• Lead in the budget, forecasting exercises for Voice and Data; and reporting performance with relevant stakeholder for business visibility
• Manage all business intelligence activities from planning, KPIs & objectives definition to presenting results to the top management
• Evaluate business cases, pricing techniques and elasticity models to be implemented for Voice and Data initiatives
• Conduct market/competitive analysis and work with other products, segments and marketing managers to form shared views of the marketplace
• Manage customer experience before and after all changes
• Product development process management
• Market analysis and Voice & Data product development
• Generate product ideas through the product development process
• Support the production of concept briefs including specifications
• Provide feasibility analyses for (re)new products and services, including the coordination of relevant business cases
• Proactively monitor key customer-facing platforms to make sure that customer have a good quality of service; raise issues to technical teams in due time
• Evaluate products and services specifications and initiate and realize changes if necessary, taking into account internal and external customer demands and sentiments, while following the established approval process, leading to the constant improvement of products and services.
nafasi za kazi
• Support (Knowledge Centre) & Lead Internet and Voice Innovation
• Perform constant benchmarking of Voice and data portfolio Vs other market players
• Drive the development of product concept briefs

Qualification

• Bachelor Degree in Commerce, Economics, Financial technology or related fields
• Telecommunication experience, preferably with experience in product management

Core Competencies

• Analytical & Critical Thinking Skills
• Presentation & Communication
• Critical Thinking & Problem solving
•  People’s Management skills
• Leadership skills

• Has accountability for the delivery of end results of own projects;
• Identifies trends, suggests improvements and ensures that the function adheres to the delivery of the agenda;
• Has shared responsibility for the delivery of end results and contributes to planning, finances/budget and policy formulation;
• Has in-depth understanding of the concepts, procedures and processes, expected outputs and objectives within own discipline/work area;
• Demonstrates strong communication and diplomacy skills to persuade and influence ;
• Uses best practice knowledge to provide thought leadership that supports the future capabilities for the function;
• Builds solid relations and works closely with related departments;
• May provide informal guidance to junior staff;

• Selling Business Outcomes
• Managing the Sales Cycle
• Commercial Acumen in the B2B Environment
• Customer Centricity
• Application of Vodafone Business Sales Tools
• B2B Product Knowledge and Proposition Delivery