Digital Services Executive

Role purpose: 

• Manages all digital products and company’s online channels 
• Proactively work with both IT and CORPS on improving digital customer touch points.
• Manage and maintain in-house digital products and platforms.
• Ensure compliances on all services under the portfolio.
• Provide the necessary guidance and support to partners and other stakeholders 
• Prepare daily, weekly and monthly reports for all services under the portfolio and track them versus business case and budget
• Develop a business relationship with other stakeholders from design to the launch of all products to ensure fully alignment within and outside the organization.
   

Key accountabilities 

• Develop a strong digital portifolio
• Develop a working process on managing partners expectations while putting Vodacom interest first
• Proactively manage product life cycle under your portifolio
• Work with other teams within the commercial and technology functions in delivering to the fastest possible time to market
• Monitor the technology trends and provide the necessary inputs and changes to digital products and services
• Proactively learn the market trend and come up with the plans to address the challenges using digital solutions
• Always monitor key KPI for improvement 

Key performance indicators:

• Increase in profitability as well as market share.
• Proactively lead the partners in delivering products on time
• Ensure Innovation drives the product roadmaps that lead to delivery of relevant products in the market 
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• Always adhere to Compliances for both regulations and HSE

Core competencies, knowledge and experience 

• Excellent analytical and logical reasoning skills translated from consumer insights
• Excellent communication skills
• Strong stakeholder management skills
• Ability to anticipate customer, competitor and market dynamics 

Must have technical/professional qualifications: 

• 3+ years’ experience industry or functional experience.
• Bachelor degree in Computer Science, IT, Business Administration, Marketing , Economics or its equivalent
• Strong analytical skills and business acumen.
• Strong understanding of technology, non-telecom services or design of the same with intelligence to understand ways of generating revenue in smart manner as per company procedures
• Build and maintain relationship with key stakeholders in the value chain.
• Telecommunications experience would be advantageous.
• Strong understanding of managing projects.
   

Skills

• Modern Marketing Leadership
• Data Flow and Decisioning
• Digital Marketing Analytics
• Always on Marketing
• Data Analytics and Insights
• Social and Digital Marketing - Channels, Platforms and Tools
• Campaign Development and Management
• Business and Commercial Acumen
• Customer Centricity