Digital Transformation Manager - BRAC Tanzania Finance Limited

BRAC International is a leading non-profit organisation dedicated to empowering people and communities facing poverty, illiteracy, disease, and social injustice. Established in 1972 by Sir Fazle Hasan Abed, BRAC is the world's largest non-governmental development organisation, operating in 16 countries across Asia and Africa. Our international microfinance operations began in 2002, and we now serve over 800,000 clients, 96% of whom are women, across seven countries outside Bangladesh: Myanmar, Tanzania, Uganda, Rwanda, Sierra Leone, Liberia, and Ghana.

About the Role

The Digital Transformation Manager will play a crucial role in supporting BRAC Tanzania Finance Limited (BTFL) by driving innovation through the implementation and optimization of digital delivery channels. This position is responsible for developing and delivering exceptional digital products and customer experiences, enhancing organizational efficiency, and ensuring a balanced approach between technology and human interaction for BTFL customers. The manager will also employ creative and strategic thinking to identify innovative technological solutions that overcome barriers related to access, usage, digital literacy, security, and overall customer inclusion.

Key Job Responsibilities

• Review, manage, and analyze existing business strategies for Digital Financial Services (DFS), technology, and digital field applications. Implement strategies to provide guidance to management and ensure alignment with the overall business strategy.
• Develop new and innovative products that meet the needs of our target clients, utilizing available technology and alternative delivery channels.
• Lead the development and implementation of the digital strategy, collaborating with teams to adapt their processes and products accordingly.
• Actively monitor digital technologies in the market that can improve the quality and efficiency of our field operations, product, and service delivery.
• Develop and manage relationships with third parties, including digital solutions suppliers, fintechs, and developers.
• Develop detailed functional requirements for digital tools and applications.
• Define implementation plans, including change management aspects, to maximize project impact.
• Collaborate with other enabling stakeholders to maximize project impact.

Safeguarding

Ensure the safety of team members from harm, abuse, neglect, harassment, and exploitation to achieve program goals on safeguarding implementation. Act as a key source of support, guidance, and expertise on safeguarding for establishing a safe working environment. Practice, promote, and endorse safeguarding policy issues among team members and ensure the implementation of safeguarding standards in all actions. Follow the safeguarding reporting procedure for any reportable incident and encourage others to do so.

Required Qualifications and Experience

• Bachelor's degree in Business Administration, Finance, Economics, Statistics, Information Technology, Management Information System, Project Planning and Management, or Sales/Marketing. Professional certification is an added advantage.
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• At least three years of related experience in financial inclusion, product development, digital finance, technology for development, or payments platforms.
• Project management experience.
• Experience working with Mobile Network Operators, Fintechs, financial institutions, or regulators is an added advantage.
• Familiarity and experience with financial institutions preferred.
• Substantial exposure to DFS strategy management, with direct involvement in top management strategy formulation and decision-making.
• Demonstrated experience as a central figure in various strategic decision-making processes, comfortable assessing a business and making appropriate choices.

Key Competencies

• Excellent verbal presentation and writing skills, with the ability to translate complex technological implementation language for non-technical audiences.
• Effective analytical skills, with the ability to translate raw information into actionable strategies and initiatives, including performance, competitor, and market analyses.
• In-depth understanding of the key drivers in a digital product/emerging technology business.
• Insight into the impact of digital transformation on industries and knowledge of best practices.
• Experience in digital project management, including technological aspects, enabling the development of skills in understanding business needs and transcribing them into functional specifications for digital tools.

Employment Details

• Employment Type: Full Time
• Salary: Market Competitive
• Job Location: Dar es Salaam, Tanzania

Only Tanzanian Nationals are encouraged to apply.

Application Instructions

If you believe you are the right candidate for this position, please follow the application instructions below:

• External Candidates: Please email your CV with a letter of interest mentioning educational grades and years of experience.
• Internal Candidates: Please apply with your latest CV, including all job assignments in detail with your BRAC PIN.

Please email your application to recruitment.tanzania@brac.co.tz.

Only complete applications will be accepted, and short-listed candidates will be contacted.

Application Deadline

11th June 2026

Commitment to Safeguarding

BRAC is deeply committed to safeguarding children, young people, and adults. We expect all employees and volunteers to share this commitment. We believe every stakeholder and community member has the right to be protected from all forms of harm, abuse, neglect, harassment, and exploitation, regardless of age, race, religion, gender, disability, or ethnic origin. Our recruitment policy and procedures include extensive background checks and disclosure of criminal records to ensure safeguarding to the fullest extent.

BRAC is an equal opportunities employer.