Key Account Manager

Role purpose:

To acquire new Customers Accounts for Vodafone Global Enterprises and drive profitable revenue contribution and increased market share from Fixed & mobile products and solution offerings.

Key accountabilities and decision ownership

• Responsible for the in-country acquisition of Vodacom Enterprise accounts and delivery of profitable, long-term business of those accounts to Vodacom

• Meet monthly targets as per agreed KPIs and KPAs in order to increase the annual targeted Enterprise sales.

• Ensures delivery of all financial targets including gross margin, the cost to manage, cost to connect, net assets, turnover, operational cash flow and average revenue per user ( ARPU) and account (ARPA).

• Establishes appropriate relationships with customers in Vodacom  and leverages those relationships to ensure a maximum financial return from Vodacom  customers 

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• Works collaboratively to provide  direction on the service relationship for nominated accounts

• Inputs to decisions on new propositions, product mix, and services for customers

• Manage customer expectation by aligning various units to ensure the end to end timely deliveries within manning SLAs.

• To Interpret and understand client brand need and their budget and communicate the same to the management to capitalize on it.

• Evaluation of competitors strategies and obtain their weaknesses communicate the same to the internal design team and advise the management to capitalize efforts so as to win tenders and pitches.

• Maintain Customer relationships in order to maintain churn rate, not above 5% of Individual Existing and new business per annum relative to the Individual targets.

• Ensure relative target on Mobile Voice, Mobile Data and Fixed revenue are met