Manager: Business Excellence

Role Profile

• The Business Excellence Manager will drive efficiency and effectiveness to ensure achievement of world class operation. 
• The Manager will ensure the transformation and ongoing success of the functional processes, provide a pool of processes, review, re-engineer and automate arduous manual processes thus driving the digital transformation in the company. Manage the implementation of projects such as various system upgrades, ESG, transformational cost and revenue initiatives. 

Key Responsibilities

Leadership (People and Stakeholders)

• Contribute to achieving World Class related processes
• Working closely with other team leaders other key stakeholders
• Establish relationships with the all Finance leaders and the wider teams across the company to ensure key deliverables are met
• Interaction with peers in Vodafone Shared Service centres, Global Process owners, central Process Governance Team, Internal and External Audit  
• Coaching and training the team on processes

Performance Management 

• Provide regular updates on performance of the sub process(es)
• Follow the escalation path and non-surprise management philosophy
• Identify promote and implement initiatives to improve the company processes
• Support the team in resolving operational process and control issues

Centre of Business Excellence

• Working closely, and partnering with the divisions within the company to drive the delivery of our LRP initiatives targets, and interface with all other relevant functions within the wider Vodacom group.
• Driving continuous business process improvements, best practice, and operational efficiencies.
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• To optimise customer satisfaction and add value to the business.
• Reporting - incorporating the setting of standards. Determine and implement applicable measures with associated benchmarking exercises to measure value added.
• Gain solid knowledge of best practises in other Vodafone markets as well as external markets.
• Develop the functional training strategy and ensure continuous knowledge transfer and retention.
• Work closely with the Group Process Owners (GPOs) on initiatives and contribute to the GPO’s roadmap.

Key Competencies, Experience and Skills

• Competent in using MS-Office applications
• Communication – written or oral (the ability to speak and write in a clear, concise and fluent manner to both individuals and groups)
• Ability to communicate financial information with non-finance employees
• Ability to effectively communicate across all levels
• End-to-end knowledge of processes. 
• Knowledge of how period end information is used within the organisation drive business decisions
• Excellent SAP and MS Office knowledge and skills
• Minimum of 5+ years relevant accounting experience in a finance environment, including leadership/supervisory experience
• Knowledge of the efficiency and effectiveness attributes of world-class processes and internal controls
• Experience in leading/implementing transformation projects to improve organisational and team performance
• Degree in Accounting or business-related Degree
• Professional Accounting
• Project management

Skills

• Financial Planning
• Metrics and Goal Setting
• Financial Analysis
• Business Partnering
• Change and Adaptability
• Business and Commercial Acumen
• Budget Forecast and Management