This listing is not currently open
The employer has paused this job, so it is not published on Ajiriwa and cannot receive applications right now. Please browse our open vacancies instead.
Manager Payment System Support
National Micro-finance Bank (NMB)
Dar es Salaam, Tanzania
More jobs in Dar es Salaam, Tanzania
•
Accountancy, Banking and Finance in Dar es Salaam, Tanzania
•
Business, Consulting and Management in Dar es Salaam, Tanzania
•
Environment and Agriculture in Dar es Salaam, Tanzania
•
Information Technology in Dar es Salaam, Tanzania
•
Law in Dar es Salaam, Tanzania
•
Security in Dar es Salaam, Tanzania
•
Procurement in Dar es Salaam, Tanzania
•
Public Services and Administration in Dar es Salaam, Tanzania
•
Science and Pharmaceuticals in Dar es Salaam, Tanzania
Job Description
Job Purpose:
To plan, organize and lead a team of Payments Systems Support Analyst to deliver cost effective and efficient ICT level 2 support services for all Payment Systems which are not Core Banking System
To ensure that they meet and exceed business and customers' expectations (availability, recoverability, security and continuous improvement).
To ensure that they meet and exceed business and customers' expectations (availability, recoverability, security and continuous improvement).
Main Responsibilities:
- Implement and co-ordinate an effective Payments systems support
- Plan, supervise, direct, reporting and administration of the second level support team(s) on issues pertaining to Payments systems.
- Supervise, implement, maintain and improve performance of all Payments systems
- Escalate incidents and problems to 3rd level support, follow-up & feedback on the progress made for resolution, conduct weekly meeting with Payments systems vendor to resolve all outstanding issues.
- Plan and conduct simulation of EOM and EOY runs in Collaboration with CBS team in order to eliminate any unforeseen incidents for successful completion of EOD/EOM/EOY batch runs.
- Maintain the Risk Register and controls policy frameworks for all Payments systems applications and ensure they are updated on an annual basis, engage Payments systems staff in Risk policy implementation nafasi za kazi
- Manage operational costs; perform cost-benefit and return on investment analyses for proposed solutions.
- Manage relationships with all vendors of Payments Systems and ensure effective routine and emergency maintenance of payment systems with no or very rarely downtime and interruption to business operations.
- Provide capacity planning statistics and periodic reports to aid in management decisions.
Knowledge and Skills:
- Payments Systems domain knowledge
- Banking operations.
- Regulatory knowledge in payment systems domain.
- Compliance (AML, Fraud, and sanction screening) knowledge in payment systems domain.
Qualifications and Experience:
- Bachelors' Degree in Computer Science or equivalent qualification
- 5 years' experience in Payments Systems Support or Banking Operations
- Professional Certification in ITIL
NMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer.
Job closing date : 16-Aug-2022
Similar Jobs You Might Like
Project Manager – Birth Companionship
Thamini Uhai
Customer Experience Manager
Laiki Technology Limited
Sales Manager
Akiba Commercial Bank Plc
HR Manager
YUTONG AUTOMOBILE (TANZANIA) LIMITED
Finance Manager
YUTONG AUTOMOBILE (TANZANIA) LIMITED
Assistant Production Manager – Crop Protection
Enza Zaden Tanzania Ltd