NOC Specialist
SimbaNET Limited, part of the Wananchi Group, is one of Eastern Africa’s leading internet, data, and multimedia communication solutions providers. SimbaNET seeks to recruit a highly competent, self-motivated, and professional individual for the position of NOC Specialist.
Job Purpose
Configure customer services with subscribed QoS and policies across all elements and devices.
Act as a technical escalation point and provide advanced troubleshooting for service-related challenges, ensuring timely resolution within MTTR and SLA.
Provide Root Cause Analysis (RCA) in the Reason for Outage (RFO) reports.
Job Responsibilities
- Manage performance of the core, distribution, and access infrastructure, including transmission networks, upstream IPLC, and Internet capacities (POPs).
- Ensure continuous service with high availability and minimal disruption, targeting an uptime of 99.9%.
- Safeguard network infrastructure against unauthorized access and abuse of services.
- Work independently and collaboratively to perform accurate root cause analysis and resolve multi-system dependencies.
- Plan, design, coordinate, and implement network projects within the department and company-wide to ensure customer requests are addressed effectively and timely.
- Prepare and maintain network diagrams and reports to support operations and documentation.
- Conduct thorough monitoring of capacity utilization across all network devices, services, and core/distribution/access networks.
- Ensure timely escalation and minimal MTTR for any noted service degradation or failures.
Skills, Knowledge, and Abilities
- Minimum of 3+ years of relevant experience in network operations or related roles.
- Strong knowledge of configuration and monitoring of routing protocols (IS-IS, BGP, etc.).
- Hands-on experience in Campus, Distribution, and Core Switching configuration and monitoring.
- Basic understanding of Power/UPS scaling and optimization.
- Deep understanding of NOC functions, including monitoring, advanced troubleshooting, and analysis tools.
- Expertise in IP/MPLS design, implementation, optimization, and troubleshooting.
- Familiar with VSAT networks – installation and configurations.
- Skilled in LAN policy design, implementation, and troubleshooting, including network services and security.
- Knowledge of Fiber network restoration, design, and best practices.
- Strong analytical, documentation, and reporting skills.
Education and Certifications
- Bachelor’s degree in Telecommunications, Electrical, or Computer Engineering.
- Professional Certifications (added advantage):
- Cisco CCNA / CCNP
- Juniper JNCIA / JNCIS-ISP
- Network+, SDH, or equivalent industry certifications
Application Instructions
If you are interested, please send your application, CV, and relevant certificates and supporting documents to: recruitment@simbanet.co.tz Deadline: 10th October 2025
