Officer, Lending, Vendor Management and Outsourcing - 1 year contract

JOB SUMMARY

• The job holder will be required to deliver effectively and efficiently end to end activities related to mail room, cash reconciliation, vendor management and other activities that may be assigned by supervisor time to time.

RESPONSIBILITIES

• Perform end to end activities pertaining to mail room, cash reconciliation, vendor management and other activities that may be assigned by supervisor time to time.
• Minimize cost per transaction by ensuring that all customer requests are checked for completeness/accuracy before processed or scanned to GBS, which will enable execution of transactions fast and accurate.
• Ensure customer data is protected always and efforts needs to be taken to ensure emails are encrypted appropriately before sending.

Strategy

• Responsible for understanding the Group’s business strategy and its implications to the SnT non-financial services officer.

Business

• Retail & WM Ops
• C&IB Operations 
• Retail Client Business
• CB&CIB Client Business 

Processes

• Reconciliation
• Vendor management
• Non-financial processes

People & Talent 

• Train the new joiners in the units and actively participate in all the training as required to carry out the process.
• Ensure to complete all e-learning before due date.
• Maintain high level of team spirit & motivation amongst all staff.

Risk Management

• Provide precise information/data when requested by any CST performing RP, Internal reviewers, or any Group Audit representatives to perform their review
• Ensure that the department gets satisfactory audit rating.
• Report any suspicious activity as per the process.

Governance

• Ensure that effective arrangements are in place for the prevention of money laundering in line with Group Policy and Standards, and local legal and regulatory requirements.  Through the designation of a Country MLPO, ensure the obligations on reporting suspicious activities are met
• Ensure that all-key risk indicators are reported in the required format and frequency.
• Avoid revenue leakage and ensure no debits to P & L account by eliminating errors.
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• Ensure no income leakages in respect of tariff application and maintenance of waiver.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the [the SnT non-financial services team to achieve the outcomes set out in the Bank’s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

Internal

• Officers/ County Ops/Business Product Head
• Manager Account Services
• Branch Sales and Service Managers & Teller Service Managers
• Relationship Managers
• Support Unit Department Managers (Finance, Administration, HR, IT)
• CSU/PSB/Priority/CB&CIB/Recon units

External

• Vendors
• Regulators or 3rd party customers

Other Responsibilities

• Embed Here for god and Group’s brand and values in SnT Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats). 
• Perform end to end activities pertaining to mail room, cash reconciliation, vendor management and other activities that may be assigned by supervisor time to time.
• Minimize cost per transaction by ensuring that all customer requests are checked for completeness/accuracy before processed or scanned to GBS, which will enable execution of transactions fast and accurate.
• Ensure customer data is protected always and efforts needs to be taken to ensure emails are encrypted appropriately before sending.

Qualification

• All group mandatory e-Learning and process related documents

Role-Specific Technical Competencies

• Data analysis
• Fast processing to meet TAT
• Manage risk
• Manage conduct
• Attention to details
• Problem solving abilities
• Escalation of issues