Relationship Manager - Institutional & Retail Deposits

Company: LetshegoFaidika Bank

Reports To: Business Manager-Deposits and Branch Network

Purpose of the Job

The Relationship Manager - Institutional and Retail Deposits is responsible for driving the growth and management of Institutional and Retail deposit products (such as Call Accounts, Savings Accounts, Current Accounts, Trust Accounts, Fixed Deposits for individuals, groups MSE & Institutions) across all channels. The role involves product development and strategy, customer acquisition, portfolio management, cross-functional coordination, and ensuring regulatory compliance.

Key Accountabilities

1. Business Development & Growth

• Develop and implement strategies to grow the Institutional and Retail deposit base.
• Drive CASA (Current Account Savings Account) acquisition and balance growth.
• Identify and implement initiatives to improve customer retention and reduce churn.
• Monitor market trends and competitor offerings to recommend pricing or product positioning changes.

2. Product Management

• Oversee the lifecycle of deposit products: design, launch, pricing, bundling, and ongoing enhancement.
• Collaborate with product, marketing, digital, and analytics teams to improve product features and customer experience.
• Ensure alignment of deposit products with customer segments (mass, affluent, senior citizens, youth, institutions etc.).

3. Sales Support & Channel Enablement

• Coordinate with branch managers, sales team, and digital teams to drive overall deposit mobilization.
• Develop and execute training programs for front-line staff.
• Create sales tools, pitch decks, and collateral to support customer acquisition.

4. Portfolio Management

• Analyze customer portfolio data to identify opportunities for upselling or cross-selling.
• Work on campaigns to increase average balances and deepen relationships.
• Track and improve key metrics such as CASA ratio, cost of funds, and customer engagement.
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5. Risk, Compliance & Audit

• Ensure all products and processes adhere to regulatory and internal compliance requirements.
• Liaise with risk and audit teams to ensure timely closure of audit points.
• Monitor KYC/AML compliance and ensure high standards of due diligence across acquisition.

6. Reporting & Analytics

• Prepare periodic MIS reports on product performance, customer insights, and market trends.
• Track KPIs and use data-driven insights for decision-making and planning.

Thinking Requirements and Working Complexity

• Problem-solving and analytical skills to interpret sales performance and market trend information.
• Ability to identify risks and proactively work on mitigating the risks.

Knowledge and Experience Required of Job Holder

• Bachelor's degree in business, Finance, or related field.
• 5-10 years of experience in retail/institutional banking, with specific experience in deposits or liabilities.
• Strong understanding of banking products, customer segments, and distribution channels.
• Familiarity with regulatory requirements related to retail deposits.

Additional Information

The job holder should seek to develop strong relationships with those performing a similar role at peer group businesses/financial institutions and to join any appropriate industry forums that will enhance job performance and understanding.

FOR SUBMISSION OF YOUR APPLICATION

Interested and qualified applicants are requested to submit their application attaching current CV and a cover letter explaining why you are the best fit for the position by or before 5^th June 2026 through the email TZ.Human Resources@letshego.co.tz.

Disclaimers

This advert is not an in-depth list of all duties and responsibilities associated with the position. Only short-listed candidates will be contacted. (Female Candidates are highly encouraged to apply)