Relationship Manager, SME

Background

DCB Commercial Bank PLC is a fully-fledged retail and commercial bank in Tanzania. The bank offers banking services to Individuals, Microfinance, Small to Medium sized Businesses (MSME), as well as large corporate clients. DCB Bank has a wide branch network of over 9 branches, over 700 DCB Wakala Agents, and over 280 Umoja switch ATMs serving over 3 million customers across the country.

We are looking for qualified candidates to fill the position of Relationship Manager, SME. The successful candidate will be responsible for recruitment customers, deposit mobilization, growth of quality assets of SME and cross selling of other bank products while maintaining business relationship with existing and new customers in accordance with bank’s strategic focus.

Responsibilities:

• Engage potential SME customers on daily basis with intention of Identify and negotiate business opportunities to recruit customers in line with business targets.
• Assist branches to develop and monitor strategic plans i.e. target market, sectors and expectations based on local market survey and customer feedback.
• Explore opportunities in the market, develop pipelines and sale leads, and ensure conversion.
• Engage potential SME customers to secure deposit.
• Cross selling of all bank products and services to SME Customers.
• Monitor the SME portfolio quality as per monitoring guideline and track delinquent collection to contain of NPL migration within set parameters.
• Facilitate establishment and maintenance of active SME business clubs Initiate and conduct customer engagements to retain them and enhance loyalty.
ajira
• Producing daily, weekly and monthly work plan, performance reports and implementation status for effective monitoring decision making.
• Ensuring that the target market selection criterion is adhered to and that the bank is in full compliance with KYC and AML requirements.
• Driving remediation of risk management exceptions identified during audit or risk reviews.
• Ensuring adherence to the bank’s policies and procedures, as well as regulations from central bank, CMSA, DSE.
• Assisting in product development projects during the several phases: initiation, realization, implementation, and evaluation phase.

Qualifications and Experience

• Bachelor’s degree in business, social sciences, economics, engineering or related field
• Five years’ experience in SME lending
• Adequate experience in credit underwriting skills
• Detailed understanding of banking industry regulation requirements
• Excellent selling, negotiation, and interpersonal skills
• Strong communication skills i.e., written and presenting

If you believe you are the right candidate for this position, kindly submit your application with a detailed CV, photocopies of academic certificate, and names of three referees with their contacts, quoting reference number DCB-RMSME-08/2024 on the subject of the email. To be considered, your application MUST be submitted through recruitment@dcb.co.tz not later than 13th August 2024. Hard-copy applications will not be accepted.