Senior Manager - Agency Banking

SENIOR MANAGER - AGENCY BANKING
INDUSTRY:BANKING
HR WORLD on behalf of our reputable client we’re looking for a Bank Senior Manager who will be responsible for the growth of the Agent Banking business into a significant business line in terms of outreach and profitability and in line with the bank’s Alternate Channel game plan.

*RESPONSIBILITIES;*

• Develop and oversee the execution of an agent & Super agent monitoring and support framework– (liquidity management, visits by banks regional/ branch staff as well as Agency RMs) to maintain an active agency channel.
• Work with all stakeholders to ensure stable and effective service delivery on agent banking channel (minimal service downtimes, efficient agent service levels agreements and recourse systems) to maintain an active agent network.
• Initiate and manage relationships with Agency relationship Managers / third parties, to support the Agent
• Channel in line with banks strategic objectives.
• Collect & Consolidate Agency Banking performance business reports to inform a sustainable agent channel, good customer experience and products performance.
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• Collect and consolidate reports for Agency Banking for onwarding submission to regulator as per agreed timelines.
• Scope the market for solutions to inform agent banking channel growth and evolution.
• Develop agent banking training curriculum and oversee execution of the training plan (training of trainers for bank staff and agents training).
• Build capacity, manage and coach team members.
  
  

QUALIFICATIONS;

• Bachelor Degree from any recognized university preferably in Banking,Commerce or any other related fields.
• Five years’ experience in banking or Telecommunications Enterprise or Agent Network Management.
• Enterprise of which 3 years should be in a managerial role.
• Ability to identify business opportunities from market intelligence and make value-adding recommendations.
• Excellent communication, inter personal and negotiation skills.
• Exposure to customer service and the ability to handle conflicts and client complaints.
  
  

Interested candidates may send their CVs to recruitment@hrworld.co.tz before 11th January 2023