Senior Manager, Retail Product Sales

DCB Commercial Bank PLC is a fully-fledged retail and commercial bank in Tanzania. The bank offers banking services to Individuals, Microfinance, Small to Medium sized Businesses (MSME), as well as large corporate clients. DCB Bank has a wide branch network of over 8 branches, over 1000 DCB Wakala Agents, and over 280 Umoja switch ATMs serving over 3 million customers across the country.

We invite suitably qualified candidates to fill the position of Senior Manager, Retail Product Sales. The successful candidate will be responsible for achieving business targets, expanding market share, and enhancing customer acquisition, engagement, and retention.

Responsibilities

• Developing and executing a comprehensive retail sales strategy across key retail products, deposits, cards, and digital banking

• Identifying new market opportunities, customer segments, and revenue streams

• Leading and optimizing sales performance across all bank’s channels including direct sales force, digital channels, branch networks, merchants and strategic partnerships

• Developing products by reviewing, revamping or identifying potential products, conducting market research, generate product requirements, pricing, product launching and monitoring uptake

• Developing strategies to increase new-to-bank customers, customer retention, cross-selling and upselling, and improve customer experience across all channels

• Owning and delivering on sales targets and P&L objectives, monitor sales pipelines and conversion rates and implement initiatives to improve productivity and profitability

• Driving a high-performance sales culture through incentive schemes, coaching and training and regular performance reviews

• Ensuring all sales activities comply with regulatory and internal policies

• Preparing and submitting periodic and ad-hoc reports to management, board, shareholders and the regulator

Qualifications and Experience

• Bachelor’s degree from a recognised university

• 10 years in banking or financial services, with at least 3 in a senior sales leadership role managing multi-channel sales environments

• Proven track record in retail banking sales and revenue growth

• Customer-centric mindset

• Data-driven decision-making

If you believe you are the right candidate for this position, kindly submit your application with a detailed CV, photocopies of academic certificates, and names of three referees with their contacts, quoting reference number DCB-RB-SM/RPS on the subject of the email. To be considered, your application MUST be submitted through recruitment@dcb.co.tz not later than 7 April 2026. Hard copy applications will not be accepted.