Solution Specialist

Why Airtel Africa?

At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you.

We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers.By choosing Airtel, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa.

Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.

Responsibilities

Pre-Sales

• Provide presales design support for fixed data networks, business mobility, and value-added solutions for new and existing customers seeking Airtel Business Africa Solutions, aiding the sales process

• Support sales by positioning project management and service management services to customers to facilitate progression or closure of Airtel Business Africa Solutions deals

• Collaborate with the sales team to identify potential customers and understand their specific business needs and challenges

• Support connectivity gross Adds and overall enterprise revenue growth by identifying and developing opportunities for both new and existing customers

• Maintain a high level of technical expertise in all Airtel Business products, services, and solution sets, including:

  • Fixed data networks (Fiber, microwave, satellite) and business mobility solutions for enterprise and wholesale customers

  • NaaS/SDWAN, security, cloud, communication and collaboration platforms

  • Service management.

  • SLA Management

Service Management

• Perform the role of project manager for each sales deal ensuring the customer’s product is delivered efficiently and timely

• Ensure the agreed upon KPIs for the customer’s solution are met

• Hold the service implementation and maintenance teams accountable for customer service satisfaction

• Keep track of Enterprise circuits and database including Technical and commercial details

• Ensure adequate forecasting of enterprise order by monitoring sales pipeline and providing inputs to demand plan for enterprise network materials

• Provide post-sales support to customers, including technical troubleshooting and customer training, ensuring their satisfaction with the product or service

Customer Requirement Analysis

• Consistent delivery of quality service to new and existing customers ensuring customer satisfaction ratings are met or exceeded

• Craft compelling presentations and product demonstrations, showcasing how Airtel solutions can deliver value and solve customer problems

• Maintain a thorough understanding of the external tools that are required in conjunction with internal tools, systems, and processes to develop quality / approved technical proposals to customers

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• Ability to interface with customers as required in support of internal sales, operational personnel, or established third party relationships.

• Soliciting and logging client feedback and evaluating the data to create new sales and marketing strategies to target customers

Process Management & Documentation

• Ensure proper technical business records are kept and updated routinely

• Maintain and develop the required knowledge and skills by attending relevant training courses, meetings, and workshops

• Growth of quality reusable documentation in the Bid Management Repository in support of proposal development efficiency gains

• Contribution to the Knowledge Management - Bid Management Repository

Qualifications

Educational Qualifications & Functional/Technical Skills

• Must have: Bachelor’s degree in electrical engineering, Telecommunications Engineering, Computer Engineering, or equivalent qualification in Information Technology

• Previous experience in Pre-sales, Solution architect, or any other similar role

• Other (Added advantage):

  • Professional certification in either Networking, Cloud, Security or relevant area

  • PMP certification (or equivalent for project management)

  • Sales Process Knowledge (B2B) training

  • Communication & Presentation Skills training

  • Stakeholder Management training

  • Project & Time Management training

  • Commercial Awareness training

  • Collaboration and Teamwork training

Required Experience Skills critical to the role

• 3-5 years’ experience as solutions specialist from Telecommunications industry

• Strong technical background and ability to understand complex technical concepts and effectively communicate them to both technical and non-technical audiences. Engage and partner with customer at a detailed technical level.

• Deliver high value, project management services as appropriate

• Demonstrable experience in presenting technical products and services to customers, providing expert advice, and troubleshooting customer queries

• Strong problem-solving and analytical skills, with the ability to identify customer needs and propose innovative solutions

• Self-motivated and target driven

• Ability to work independently and collaboratively within a team.

Behavioral Requirements

• Proactive

• Decisive

• Adaptable to change

• Integrity

• Detail Conscious

• Self-motivation and drive

• Assertive

• Extremely organized and efficient on time management

• High on result orientations

• High leadership capabilities