Role purpose:

Facilitate acquisition of business requirements
Translation of business requirements into technical actionable items
Ensure that the needed quality is delivered
Key accountabilities and decision ownership
Requirement acquisition and Translation
- Collecting and documenting business requirements and translate them into Technical specifications.
- Engaging business users and process owners to come up with a solution as per the business requirements
- Documenting the user requirements document and ensure signoff with all stakeholders before sending it to the supplier.
- Ensuring the supplier understands all the requirements and our prerequisites if any
Suppliers’ evaluation
- Performing technical evaluation to ensure that all solutions proposals from the solutions providers matches our requirements
- Analysing the solution design and architecture to ensure it is cost efficient.
- Analysing all risks associated with choosing each supplier
- Ensuring that suppliers fully comply with all our security baseline standards.
Business Process Modelling
- Documenting and maintaining the Vodacom product catalogue
Budget Administration
- Facilitating Budget approvals for PO issuance of projects
- Logging budget transfers
Reporting
- Analysing and preparing IT and Billing group monthly availability reports. The reports consist of Systems availability reports, Services availability reports, M-Pesa bench mark report, Customer experience reports and Supplier’s performance reports.

Core competencies, knowledge and experience

Excellent analytical and logical reasoning skills
Excellent communication skills
Strong stakeholder management skills
Able to adapt to Agile
Able to challenge the status quo
Must have technical/professional qualifications:
Degree in Computing or Telecommunication field.
At least 2-4 years’ experience in Computing/ or Telecommunication field
ITIL Certification would be advantageous.
Systems Analysis, Design, development and implementation & Business Communication

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