Cyber Security Demand & Delivery Specialist

Role purpose:

Demand and delivery are key aspects to a continuous and sustainable security landscape, in efforts to ensure safe and secure Vodacom services to our customers

This role is responsible for effective, efficient and careful planning of Vodacom Tanzania cyber security projects and operations, to ensure very minimal business operations. This includes identification of security needs (demands), coordinating delivery of the needs and ensuring security operations are running as designed. Capacity growth and trends, management reports and presentations are also key responsibilities of this role

Key accountabilities and decision ownership:

Impact on the business

• Own demand planning and forecasting for Technology security, for all systems, services and processes within the portfolio, working together with vendors and internal customers
• Coordinate delivery and assessment of cyber security baselines (CSBs) across all Vodacom relevant business areas and processes
• Perform internal controls self-assessment (CSAs) to validate compliance to security policies, such as user access management, information security and Technology security policies

Customers, supplier, and third parties

• Monitor compliance of the Technology security managed services contract, to ensure it is within agreed SLA
• Ensure proper implementation and change management process compliance for all planned and emergency changes in Technology systems

Leadership and teamwork

• Monitor and minimize licenses utilization charges as a result of excess usage of un-needed services
• Owner of the Technology security Incidents, Requests, Changes and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required
• Be accountable for the quality of Service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated

Technology security systems

• Provide regular and accurate management reporting on Technology security service performance. This includes management KPIs reports and SLA reports
• Ensure proper validation, timely completion and accuracy of audit checklists and user access rights review for Technology areas

Innovation and change

• Delivery of Technology security services and operations to ensure operational metrics are optimized
• Drive continuous improvement through simplification of key cyber security processes

Communication

• Drive internal and third party service review meetings covering performance, service improvements, quality and processes
• Make recommendations for Technology security service Improvement Plans and ensure actions are followed through to completion in a timely manner
• Responsible for chairing and driving Management and/or Technical conference calls and discussions, and escalations, related to cyber defence and delivery
• Ensure licenses and support renewals for all security products are performed well in advance of expiry, to avoid service interruptions

Perform any other task that may be assigned to him/her from Cyber Security management

Core competencies, knowledge, and experience

Must have technical/professional qualifications:

• Bachelor of Science Degree in Telecommunications, Information/Cyber Security, Information technology or Computer Science
• Security certifications (CEH, GCIA, CISM, CISA, CISSP or equivalent) will be an added advantage
• Minimum of three years’ experience in Technology Systems security and/or Cyber security field
• Advanced knowledge of mobile telecommunications network architectures, IT systems, networks and applications.
• A reputation for self-motivation, integrity, cultural sensitivity and strong interpersonal skills

Skills

• Good communication skills
• Excellent interpersonal skills;
• Extensive computer user knowledge and skills essential; in Word, Power point and Excel
• Strong analytical skills;
• Excellent planning and organizing skills.
• Good business acumen
• Project Management skills
• Conflict resolution skills
• Ability to work independently and under pressure.
• Personal Attributes
• Integrity
• Strategic orientation balanced with operational imperatives
• Ability to deal with issues of a complex nature
• Ability to work under constant and changing pressure.
• Resilient individual
• Action Orientation and high energy level
• Interpersonal sensitivity.