DC-Applications Support Specialist

Job Summary

Responsible for the support, implementation and service delivery of Core Banking application and business/branch systems both physical and cloud.

Job Description

• Ensure and support availability of Core Banking, Branch and Payments Systems.
• Act as a single point of contact at all levels of the organisation as well as vendors.
• Ensure the business initiatives for various applications are met and problems are resolved.
• Manage overall solution and service delivery of enhancements and projects.
• Responsible for the Service Management in terms of Incident, problem and change, by ensuring that the systems, methodologies and procedures are in place and followed.
• Manage solutions implementation and rollouts for the Core Banking enhancements.
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• Ensure licence management on Core Banking applications.
• Implement industry best practices for solution as well as service delivery.
• Identify issues with cost, risk, inter-dependencies, impact on current business activities and the strategic benefits to be realized.
• Ensure SLA’s are followed and met, through the monitoring and reporting of targets and the undertaking of corrective action where necessary.
• Ensure all projects, small enhancements and business initiatives are aligned and compliant to establish the Bank’s compliance with the Central Bank.
• Ensure that proper testing occurs for all Application changes released into the Core Banking environments.

Education

Higher Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)