Role purpose: 

Provide operations and maintenance leadership through controlling, managing, auditing, supporting daily network operations activities that ensure achievement of highest possible KPI targets, operational excellence as well as efficiency in network operation processes and cost. 

Key accountabilities and decision ownership 

1.Services Contract Governance: 
2.SLA Management: Service Level Agreement management for all major contracts including support and lease agreements. 
3.Network Technology Strategy Formulation & Execution
4.OPEX Budget & Execution: Prepare, execute & track the annual network operating budget plans
5.Performance Management & Reporting

• Identify, promote, and implement initiatives to improve Network performance.

6.The Spirit of Vodacom

• Earn customer loyalty, Create the future, Experiment, learn fast & Get it done together

Must have technical/professional qualifications: 

• University degree in Telecommunications Engineering
• Financial management
• 3+ years’ experience in Telecommunications Operations management
• 3+ years’ in operation support, installations and commissioning
• Proven experience of working with multiple suppliers/vendors/ partners
• Advanced knowledge of mobile telecommunications network architecture/technologies

Core competencies, knowledge and experience 

• Contract management
• Partner Governance
• SLA Management
• Incident Management
• Process Management
• Network quality assurance
• Risk management
   

• Network Access Technology
• Monitor and Diagnose
• Mobile and Network Security
• Dev Ops
• Cloud
• Service and Delivery Management
• Automation and Robotics