Product Specialist

About us

Sandvik Mining and Rock Solutions (SMR) is a business area within the Sandvik Group and a leading global supplier of equipment, tools, service, and technical solutions for the mining industry. The product offering covers rock drilling, rock cutting, rock crushing, loading, and hauling and materials handling.

Job Profile

• Act as the subject matter expert, using an understanding of concepts and principles in the area of expertise,
• To be the division technical contact person - with two-way communication; to Sales Area and to EQ Product Line/factory,
• Collaborate with Level 6 Product Line Managers within the Sales Area,
• Ensure frontline readiness for new technologies and new product introductions (parts, resources, training) and be proactive with an operational readiness plan
• Root Cause Analysis/Trouble Shooting (only 2nd line support),
• Collects technical feedback in Sales Area (inputs into Database),
• Make recommendations based on reports to better serve the customer and improve processes.
• Perform adjustments of systems on client equipment.
• Work proactively to develop new solutions to prevent recurring problems.
• Upon request, provide application advice to sales and review operating cost proposals.
• Takes technical and application ownership of market releases of new products and new product versions, and ramp down old products.
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• Conduct product launch, testing and commissioning services.
• Support operational readiness activities for large projects.
• Support in technical details during New Product Development (NPD) process.
• Aftermarket support to Equipment divisions and Sales Areas.
• Prepare and execute all activities in line with SHEQ rules, regulations, procedures, instructions, guidelines, and promote awareness, including addressing anomalies to others.
• Coach, Mentor, Trainer (incl. knowledge transfer between factory and Sales Area).
• Collaborate with the Parts & Services division and take technical responsibility toward training interventions in relevant Sales Area.

Your Profile

• Training in key aspects of technical trades.
• Minimum 7 years Technical experience in the Mining & Metals Industry.
• Ability to work in a team environment.
• Ability to diagnose machine concerns and communicate with engineering support team
• Ability to use electrical & hydraulic schematics
• Ability to learn Artisan control interface to navigate diagnostics
• Enjoy transferring knowledge to operators and technicians