Bus Dvlpt Exec, Priority (Retail Banking / Frontline Sales and Service / Sales / J897)

Introduction

Leading the way in International Banking. We support the people and companies driving investment, trade and wealth creation across Asia, Africa, and the Middle East. And our heritage and values are expressed in our brand promise – here for good. See our Brand and Values

The purpose of the role is to

• Meet the business objectives initiated by the respective country Priority Clients business
• Customer focused need-based selling
• Deepen customer relationship and maximize penetration

Business Drivers

• Achieve personal sales target
• Segment focus, customer focussed needs-based selling
• Being a Priority Clients Acquisition Executive, the focus has to be on acquiring new HVS customer relationship and fulfilling needs with respect to Assets, Liabilities, Insurance, and Investment for such customers as mandated by the Bank. It will also involve deepening these relationships by cross-selling various product 

Customer Experience

• Operational quality – Error free customer application & documentation
• Responsive and responsible selling
• Practice appropriate sales and marketing skill
• Ensure nil Customer complaint

Risk Assurance

• Conduct CDD, MLP & TCF diligently
• Zero tolerance – Fraud, Mis-selling
• Attend training, acquire knowledge and apply to job function
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• Adhere to all policies, guidelines and procedures, comply with local regulatory requirements
• To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager

KEY DIMENSIONS

Customers: New-to-Bank Affluent and Emerging affluent Clientele along with inactive portfolio activation if mandated by the bank

Business Targets: As mentioned in Job Objective

KNOWLEDGE/SKILLS/EXPERIENCE

• Must be a graduate. MBA’s would be an advantage
• Candidates having Sales experience of at least 1 year in the Retail Banking Industry; especially Home Loans, Wealth and
• Savings Accounts would be preferred
• Good knowledge of the selected market and customer segments would be an advantage
• Strong communication and negotiation skills with the ability to influence outcomes
• Strong interpersonal skills, which encourages and promotes enthusiasm and team spirit

Proposition

We are committed to building a culture that fosters a diverse and inclusive environment that’s free from bias, where everyone can realize their full potential and make a positive contribution. This is just one of our values that are expressed in our brand promise – here for good. Apply now