Specialist: IP & VAS Networks

Job Purpose

Job Responsibility

• Advices and executes administrative activities of network operations including project initiations, system requirements, incident management and cost base management;
• operational excellence, solving problems through development of methods;
• Supports the team to deliver activities related to preventive maintenance, PW, acceptance tests;
• Conducts activities according to the highest level of operations standards in line with KPIs, (e.g. making sure planned outages don't exceed the given time limit):Effectively interacts with colleagues to ensure the availability, performance and scalability of the network systems and to support the achievement of the Network Operations strategy;
• Performs assigned tasks in line with process, updating internal parterns accordingly and ensures customer SLA delivery, service availability, quality and continuity assurance;
• Delivers tasks related to Customer Service assurance with focus on high availability, minimum restoration times and customer management;
• Provides support to maintain solid relations with vendors and partners;
• Uses administrative experience to plan, schedule, implement and test new services, new features and network expansions;
nafasi za kazi
• Supports and contributes to the consolidation of the Service Assurance function for IT and Networks, (incidents, problems and change management) for both fixed and mobile;
• Understands the needs and contributes to ensure actions and escalations are routed/highlighted as necessary, (both internally and/or externally), to achieve service restoration, in case of faults;
• Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas.

Competence and Qualifications

Core competencies, knowledge, and experience 

• Business acumen & awareness
• Problem Analysis and fast resolution skills
• Effective communication skills – oral and written
• IP Networks Design and Troubleshooting Skills
• Teamwork and stakeholder management skills
      

Must have technical/professional qualifications: 

• University Degree in Telecommunications/Electronics Engineering, Computer Engineering/Science or equivalent
• At least 4 years’ experience in Telecommunications Operations
• Experience of working with multiple suppliers/vendors/partners i.e. CISCO, Juniper, Huawei etc
• Knowledge of mobile telecommunications network architectures/ technologies
• Experience in IP Services operation
• Certifications in IP related fields particularly CCNA/CCNP, JNCA, CCNSP/CCNSE
• Certification in Network Security field, SNRS, SNPA, CISSP
• Must be able and willing to work outside normal working hours when required to do so
• Willing to travel extensively and sometimes at short notice